Carol McHarg

Chief Executive

My name is Carol McHarg and I have been the Chief Executive of 1st Alliance (Ayrshire) Credit Union since 2007. My day to day role is the growth and development of the company. I work closely with the team, Board and Volunteers to ensure we meet the needs of existing members as well as attracting new members. We are a visionary, evolving company that seeks and welcomes new challenges.

Amanda McLaughlan

Senior Member Services Officer

I have been employed at 1st Alliance since 2006, having been involved within the movement from 1990. Working within a dedicated team, I oversee the day to day work within the office. Members are at the heart of all that we do. From balance enquires, loans and supporting members, my role is varied and rewarding. I also work closely with our external partners to strengthen our member services.

Nicola Saunders

Member Services Officer

I started at 1st Alliance on a six month trainee position and have been working here since October 2012. My current job role is Member Services Officer; which involves supporting members daily with all aspects of their accounts. During my time at 1st Alliance I have learned that credit unions are much more than savings and loans, they provide an essential member service and are a fundamental part of a community. I am also delighted to be in the class of 2017 Credit Union Futures graduates. This course has strengthened and developed my knowledge of the movement.

Demi Woods

Member Services Officer

I have been employed at 1st Alliance since March 2016. Originally a trainee I am now a Member Services Officer. I enjoy helping and supporting members with their queries. My job is varied and everyday is different.

Tony Pratt

Head of Supervisory

My background is computer science/software development and I have been with 1st Alliance since 2010. As Head of Supervisory I am responsible for ensuring staff and Board are compliant with both FCA regulations and our own policies. With other members of the supervisory team we use manual and automated systems to check daily processing of all financial transactions. I produce reports for staff, board, Experian and FSCS. In addition I develop software as required for business needs.